This Privacy Policy explains how Clean Sweep HK handles personal data in connection with its website and move-in and move-out cleaning services in Hong Kong.
We may collect identification and contact details, property and access information, booking and appointment details, service preferences, payment-related records, communication content, and any condition photos you choose to provide. We may also process basic technical data such as device, browser, and usage information when you visit the website.
We collect personal data from contact forms, phone or email communications, appointment arrangements, payment handling, and information provided during property condition review or completion handover. Some data is generated through website use, such as technical logs and cookie-related information.
We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand site performance and usage patterns. Cookie categories may vary depending on how the website is configured.
We use cookies and similar technologies for site operation, basic analytics, and preference handling. You can manage cookies through your browser controls, and some features may not function properly if certain cookies are disabled.
We process personal data to respond to inquiries, assess property condition and scope, prepare custom quotes, confirm appointments and access arrangements, carry out cleaning visits, manage completion handover, process payments, maintain records, handle support issues, and meet legal or accounting obligations. We may also use limited technical data to operate and improve the website.
We may share personal data with payment processors, website and hosting providers, communication tools, and other service partners that help us operate the website and deliver services. These parties may process data only for the purposes we specify and are expected to handle it securely.
We may disclose personal data where required to comply with law, court orders, lawful requests, or regulatory obligations, or where disclosure is necessary to protect our rights, customers, or operations.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask for clarification about how your data is used.
To make a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may need additional details before responding, and some requests may be limited by law or by our need to retain records for legitimate business purposes.
We keep personal data only for as long as needed to manage inquiries, bookings, service delivery, payment records, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it where practical.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
